EVENT FAQS

What if I don’t have a stationary trainer? Can I still participate?

You will need a form of stationary trainer to participate in the Hope Cycle. Check out the information on this page for all you need to know about equipment, accessories etc required to set-up.



Equipment

Do I have to be part of a team?

No. Riding as part of a team is completely optional, you are more than welcome to ride solo and raise funds for Lifeline Australia, through your rider profile once registered.

How do teams work?

Two, three or four riders can join together to make one team. As a team you must complete all 15 stages in a 'relay' format. Ensuring each stage is only ridden once. Your team name will appear on the leaderboard rather than your individual name. If you want to ride every stage, please register as a solo rider instead.

Will there be prizes and incentives for participants?

Yes absolutely! Although this challenge is not a race, we are encouraging entrants to raise as much money as possible for Lifeline Australia. So set your personal and / or team goals along the way and receive awards as part of hitting these milestones. We also have great prizes and incentives for social media posts and engagement and the most money raised as an individual and as a team.

I have registered to participate, but can no longer do so. Can I get a refund?

If you have registered before midnight, Monday 16 August, 2021 you may cancel your ticket and receive a full refund. After the 16th August you may either transfer your registration to another rider, or receive 50% refund.

Last minute cancellations within 48 hours of the event commencement date and time will not be accepted or refunded. 

Before requesting a cancellation, remember that 100% of your entry fee will be donated to Lifeline Australia.

I'm having trouble connecting my device to my smart trainer, how do I do it?

FulGaz is compatible with all modern smart trainers. All of which connect via Bluetooth or ANT+. Visit the FulGaz website for trouble shooting advice here

FUNDRAISING

How will Lifeline Australia be receiving their donations?

Lifeline Australia will be receiving 100% of every donation made via this event platform, through a directly linked account. The event organisers, partners and supporters will not be handling any of their donations - they will all be sent directly to Lifeline. Including registration fees.

How can I become a sponsor / event partner?

Please feel free to contact us via the contact form at the bottom of this page, or email bec@fulgaz.com 

Why is Lifeline Australia as your chosen charity partner?

Lifeline is Australia’s largest suicide prevention service, with a vision of an Australia free of suicide. The Lifeline network spans the nation with 41 centres in metropolitan, rural and remote areas.  There are over 10,000 volunteers and 1,000 employees working to ensure that no person in Australia has to face their darkest moments alone.

Lifeline aims to deliver digital services to Australian people in crisis, wherever they might be and in the mode in which they are most comfortable accessing support. Each year, Lifeline receives almost 1 million contacts from people in crisis.  Someone in Australia calls 13 11 14 every 30 second

In 2020 we raised a staggering $85,000 for Lifeline. From this success the idea of the Hope Cycle, Tour of Australia was born. It is a Lifeline owned, signature fundraising event which with your support will live on for many years to come.